What is going on inside a piano?
![]()
To answer this question briefly, I will divide the piano into three main groups: the keys, the action, and the strings. For each major group, I will describe what it does, show you a picture of at least part of it, and then describe what to look for if you are inspecting a piano to add to your family. The pictures and my descriptions are for a vertical piano, although everything is generally applicable to any piano.
This is only an overview. If you want more information, there are many great books available. Two of my favorites are
| "Piano Servicing, Tuning, and Rebuilding for the Professional, the Student, and the Hobbyist" by Arthur Reblitz | |
|
|
(Check out "Books about Pianos...." to learn how to order these books, as well as many others.)
The Piano Technicians Guild also offers many resources.
KEYS
When you press down on the front of a key, the back rises up like a seesaw and sets the action in motion. The key is actually much longer than what you see from the outside of the piano.
Each key connects you to a part of the action inside the piano that produces sound. Each key moves a hammer that strikes a string or set of strings to create vibrations. Depending on how you push and hold the key, you can make the sound louder or softer and longer or shorter. When you let up on the key, the sound should stop.
In a grand piano and in most vertical pianos, the action sits on the top of the key. In spinet pianos, the action hangs off the back of the key.
Keys must be in good condition and steady on their balance pins in order to work well (like a seesaw). If you can wobble them sideways more than a little bit, then the "felt bushings" that keep them steady on their pins are worn away. This will make it harder to control the piano and can also cause damage to the action, especially the hammers. If a key is hard to push down, or if it doesn't come back up (or only part-way), then something is wrong. A key should go down and up smoothly so you can play smoothly.
ACTION
The action is a large collection of many moving parts that all work together so that the hammer hits the string(s) at the right time. The relationship of the keys and the action matters because that's how the power gets transmitted from the player's muscles to the hammers and the strings. The more direct the route, the easier it is to control the piano (and therefore, the sound).
So a grand is the most responsive in many ways, since you are almost directly connected to the hammer.

In this drawing of a spinet action, the key is truncated at the right side of the picture. Most of the action is actually below the key!
That's why a spinet is the least responsive: because the power has to make four turns before it gets to the string -- 360° just to get from the end of the key to the bottom of the hammer. And since every turning point is a potential energy-waster, a lot of power and control can be lost in a spinet.

Large, mostly older upright pianos have a "sticker" that sits between the key and the action (the piece next to the up arrow in this drawing). Modern, smaller uprights (e.g. "studio" and "professional" uprights) use a shorter adjustable piece, and console actions sit directly on the key.
* * * * * *
Action parts are made mostly of wood and wool felt, and they are held together with steel pins and glue. With age and use, the parts can start moving at the wrong time or for the wrong distance. That's when your piano needs to be regulated, so everything works together to help you play well. (See the information on what a technician does for more about that.)
If a piano has lived in a very damp or a very dry place, the wood and felt might have been affected. A piano is a perfect place to grow mold, if it has been in too much moisture (such as a flood or a damp basement).
A piano that has gotten too dry will have cracks in various places. Wood and glue joints can break if a piano is too dry, and other parts can develop serious problems, too (more about that in the next section). Keys that move but make sound are often a sign of broken action parts. It might not be a major problem, but again, you want to know about it.
If you remove the front of the piano to look at the action, also check for signs of mice. Pianos can be both home and restaurant for mice, and they can do a great amount of damage pretty quickly. Look for shredded paper, stains on the tops of keys, chew marks on the edges of keys, and scat.
STRINGS
The sound of a piano (like all sound) is created by vibration. When a hammer hits a string, the string vibrates -- and the way that the string vibrates is what makes a piano sound like a piano. Think about it: many instruments make sound by vibrating strings, but they all sound different. You can tell a guitar from a piano from a harp because the patterns of vibration are different.
In general, the longer the strings in a piano, the better the sound will be -- more pure, easier to tune, prettier. So a grand piano will tend to have the best overall sound. And when you compare that to a spinet, you can really tell the difference in the sound quality. (If you want to know more about piano sound, read Reblitz!)
Once the hammer hits them, strings would keep right on vibrating until they ran out of energy, but all the sound would run together and sound mushy, which isn't what you want. So, when you let up on the key, a damper touches the strings and stops the vibration for that note.
One, two, or three strings? The strings that create low sounds are very heavy, long single strings. The next group of strings is not as heavy or long, so you need two of them to equal the volume of a single heavy string. The last group of strings, the ones that create high sounds, are much lighter and shorter, so they come in sets of three. If there weren't three of them, the lower strings would drown them out.
Your piano’s strings produce sound by vibrating, and different speeds of vibration produce different notes. Bass strings vibrate more slowly; high strings vibrate faster. Because they are tight, the strings may exert as much as 20 tons of tension on your piano (enough to lift a house from its foundation!). The tuning pins extend into a pinblock, which is made of plywood. That block of wood is what holds the pins tight and helps keep the strings at the right tension (so it will produce the note you expect).
Damp or dry conditions can have a major effect on strings and the pin block in a piano. If a piano is kept in a damp place, the strings might rust. That will make their sound very "dead" and will increase the chances that they will break during a tuning.
A piano kept in a place that is too dry will not have rusted strings, but the wood in the pinblock may have shrunk. Now the tuning pins won't hold against the pressure of the strings, so your piano won't stay in tune.
There are other wooden parts that can shrink and crack if the piano gets too dry. One of the most important parts is the "bass bridge". If you pull the bottom board off the piano (push up on those flat springs that are holding the board in place -- don't pull them down!), you can look at the bass bridge. It will be a curved piece of wood on the right side of the back, and it will have two rows of short steel pins stuck into it. All the strings on the right side of the piano will be running over it, which makes it easier to find. Each string weaves past two pins, and those pins are under tremendous pressure. If the piano has gotten too dry, the pressure of the strings will have moved the pins and cracked the bridge. A small amount of cracking is acceptable. But if that bridge is in pieces, call your technician or say goodbye to this instrument and go look for another piano.
CONCLUSION
Almost any piano can be rebuilt, if you want it badly enough. If it's a family heirloom that you love, then invest the money to make it play right. If it's not, then think about other options. What I've written and shown here are only general guidelines, so get more information if you need it.
But please don't ask anyone (especially a beginning player) to play a piano that is in bad condition or
out-of-tune. Get the most out of your investment, both in money and in effort, and keep that piano in good condition!
![]()
All the graphics on this page were drawn by Lonna Nachtigal, a fine artist from Ames, Iowa. Thanks, Lonna!